Last Revised: 28 March 2021

Subject to these terms, we offer exchange for wrong item sent only but not on the provision of services or wigs/jewellery . Our exchange is for a mistake order sent out period lasts for 48 hours due to hygiene reasons after you receive any item. If 3 days have gone by since delivery of your purchase, unfortunately, we can’t offer you an exchange.
To be eligible to exchange an item, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable or exchangeable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return/exchange an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned/exchange item. We will also notify you of the approval or rejection of your refund.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Merchant Policies